Terms & Conditions

Privacy & Data Policy

We do not disclose, give or store any personal information about our clients without prior consent, unless required by law enforcement for statue. We collect no information about you when visiting our site unless you choose to provide us with that information.

Access to medical file sharing with other medical providers is on the basis of client consent only. If you do provide us information pertaining to yourself we will only hold that information for as long as is required to fulfil the stated purpose of communication, treatment or legal record purposes. It is your legal right to request access to data held.

Payment & Refund Policy

Payment in full is taken on all bookings. Please remember to complete our intake form upon booking (bookings received without will not be scheduled). We accept cash, debit, all major credit cards & Apple Pay. We operate a 24hr cancellation policy. Any cancellations, no shows or reschedules out of this time frame will incur a cancellation charge of 15%.

Mobile Massage Visiting Services

We operate a Gentlemen's Policy and request that all male massage clients requesting home visits provide a reference from an existing female client of this practice or provide a reference from a professional therapy establishment. Please fill out the relevant section on our intake form before booking. Bookings received without this form or in time for the therapy booking will be cancelled

Appointments

We ask that you please be respectful of the practitioner’s time. Consultation appointments are scheduled in 55minute consultation windows, and we are required to adhere to a strict timetable, often with multiple clinic appointments or home visits scheduled consecutively. Fees are charged on this basis, and any additional time beyond the scheduled appointment will be charged accordingly, this also applies if you are late for your appointment.

Disclaimer

We cannot legally claim any cure through Ayurvedic treatment. In some cases, particularly with chronic conditions, treatment may focus on managing the condition rather than achieving a complete cure. This will be discussed with you during your initial consultation or, where appropriate, during a telephone enquiry. Please complete and sign the medical information & consent form upon booking your consultation appointment so we have all the relevant information to hand.

We will also need to see a recent full blood test report (within the last 3 months) as well details of any medical diagnosis and hospital diagnostic reports. These files can be shared direct from your Patient Access or downloaded and emailed to us at PEMAEDS@protonmail.com. If you do not have Patient Access, or have trouble managing technical applications, you can request paper copies from your GP (please make sure you have these available at the time of your initial consultation).

Any advice provided is offered solely from an Ayurvedic perspective and is not intended to replace standard pharmaceutical treatment. Under no circumstances do we advise discontinuing or altering any existing Allopathic medication without first consulting your General Practitioner (GP). Ayurvedic medicines are not intended to be a direct substitute for prescribed medications. It is the patient’s responsibility to consult their GP before making any enquiries or decisions regarding the reduction or cessation of Allopathic medication.